Post Branches and Pick-Up Stations

Parcel delivery to a post branch or pick-up station operated by Austrian Post offers customers a flexible and convenient way to receive their shipments. This service allows recipients to collect their parcels at a time that suits them best, regardless of whether they’re at home. Simply use the branch finder to find the nearest post office or collection point in your area.

Basic information

• Delivery area: Nationwide delivery within Austria
• Orders are processed and dispatched within 1 business day. Further details can be found in the table below.
• Only valid for orders up to 100 x 60 x 60 cm in size and a maximum weight of 8 kg.
• Delivery dates and estimated delivery times will be provided via email after order confirmation.

Your delivery

• On the shipping day, you will receive an email with your tracking number.
• To track your shipment, please use the Austrian Post website.
• An estimated delivery time will be provided on the day of delivery.
• Deliveries are not made on weekends or public holidays.

^{*Please note that delivery times may be extended for orders placed via invoice or bank transfer, as processing begins only after payment is received. All prices include VAT.}

Claims

• Upon receiving your delivery, please inspect the package carefully. If you are not satisfied with its condition or have any concerns, ask the delivery person to note your comments on the delivery receipt.
• If you would like to file a complaint about the delivery or have issues with the goods, please use this contact form or call us at +43 720 815 999.
• If your delivery is marked as "Delivered" but you have not received it, please contact us immediately.
• To ensure a swift resolution of any dispute with the shipping provider, we kindly ask that you provide a signed declaration. Our customer service team will be happy to assist you.