Returns & Claims

  • To initiate a return or file a claim, please complete our online form. After submitting the form, you will receive an RMA number along with an e-mail containing a link to the DHL shipping service, where you can easily generate a return label. Large items will be collected by our freight service at no cost. You can find more detailed information on returns and claims on our Returns & Claims page.
  • For more information about Alza.at,
    please see the About Us section.

Purchases from Alza.at GmbH

  • Company address:
    • Alza.at GmbH
      Getreidemarkt 1, 1060 Vienna
  • Tax ID: 04 526/6798
  • VAT ID: ATU72170018
  • Legal form: GmbH, for information, data requests, or complaints, please contact: [email protected]
  • Website: www.alza.at
  • Commercial court: Vienna Regional Court
  • Company registration no.: 468821v
  • GLN (for public administration): 9110024639436
  • E-commerce law authority: 4th District Administrative Office
  • Trade regulations: Austrian Trade Code (www.ris.bka.gv.at)
  • Voluntary code of conduct: www.guetezeichen.at
  • Business purpose: Trade in goods of all kinds
  • The company is legally represented by Lukáš Mikolášek (Managing Director).
  • MD's business address: Favoritenstraße 21, 1040 Vienna


Purchases from Alza.cz a. s.

  • Company address:
    • Alza.cz a. s.
      Jankovcova 1522/53, 170 00 Prague 7
  • Tax ID: 68543/2106
  • Local VAT ID: ATU72191424
  • Company ID: 27082440
  • Commercial court: Municipal Court in Prague
  • Company registration no.: B 8573
  • The company is legally represented by Aleš Zavoral, Petr Bena, Jakub Krejčíř and Miroslav Köváry.

Phone: +43 720 815 999 (Mon–Sun 8:00-20:00), please dial the full number including the country code 
(call rates may vary depending on your mobile provider)


Online dispute resolution in accordance with Article 14(1) of the ODR Regulation: The European Commission provides a platform for online dispute resolution (ODR), which you can access at http://ec.europa.eu/consumers/odr/.


For more details on data protection, please refer to our Privacy Policy.


Member of the Upper Austria Chamber of Commerce – Shipping, Internet, and General Trade division

Austrian business directory: WKO Firmen AZ